Privacy Policy

01. About this policy

We use personal information to operate our online store and provide the services you request. The information involved depends on how you interact with us. This policy applies to our website and store communications; third-party websites have their own privacy policies.

02. Information we collect

• Contact and order details: name, email address, phone number, shipping and billing details, products ordered and transaction records.
• Customization details: names, numbers, text, images or other material you choose to provide for a personalized product.
• Messages: information you send when asking a question, requesting support or reporting an issue.
• Website information: device and browser information, IP address, pages viewed and interactions collected through cookies or similar technologies, subject to the choices available to you.
• Payment information: payment status and limited transaction details provided by payment processors. Full card details are handled by the applicable payment provider.

03. How we use information

We use information to process payments, produce and deliver orders, provide customer support, respond to requests, manage returns, maintain store security, prevent fraud and meet applicable legal obligations.

Where permitted, we may also use information to understand how our store performs and to send marketing communications. You can unsubscribe from marketing emails using the link in those emails or by contacting us.

04. When information is shared

We share information as needed with service providers that help operate the store, such as Shopify, payment processors, production partners, shipping carriers, customer support tools and analytics or advertising providers we use. We may also disclose information where required by law, to protect rights and security, or as part of a business transaction where permitted.

For personalized orders, the information needed to make the item may be shared with the production partner fulfilling that order.

05. Cookies & advertising

Our store and the services connected to it may use cookies or similar technologies for core functions such as maintaining your cart, as well as for analytics or advertising where enabled. Your available controls may include a cookie banner, browser settings and other privacy choices provided on the website.

Some advertising services may use information about your interactions with our website to measure campaigns or show relevant ads, subject to applicable law and your privacy settings. You can contact us to ask what controls are available for your location.

06. Your choices & privacy requests

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, or to object to certain uses of it. You may also withdraw consent where processing depends on consent. These rights can be subject to legal exceptions.

To submit a request, email cs@gritsonsport.com. We may ask for information needed to verify your identity before acting on a request.

07. Retention, security & international processing

We keep information for as long as reasonably needed to fulfill orders, maintain records, resolve disputes and comply with applicable requirements. Retention periods vary with the type of information and the reason it was collected.

We and our service providers use measures intended to protect information, although no online system can be guaranteed completely secure. Service providers may process information in countries other than the one where you live, subject to applicable requirements.

08. Children & policy updates

Our store is intended for people who can make purchases under applicable law, or who shop with the involvement of a parent or guardian. We do not knowingly seek personal information directly from children.

We may update this policy when our practices or legal requirements change. The latest version and its update date will appear on this page.